Australia-wide sharing with simple handovers and built-in protection
Rent the gear you need. Earn from the gear you own.
SURP helps renters find nearby tools, trailers and equipment quickly, while hosts earn from items they already own.
SURP Shield included on rentals · secure in-app payments · verified profiles
Photo handover and returns
Fast local browsing
Clear host earnings
70%
Typical savings compared with traditional hire counters.
Same day
Pickup-ready browsing through nearby hosts and city hubs.
2-sided
Built for both renters and hosts.
How it works
A simple step-by-step flow from search to return.
1
Find gear near you
Browse by city, suburb or category and check local availability instantly.
2
Request and confirm
Select dates, send your request, and confirm once accepted by the host.
3
Pay and pick up
Pay securely in-app, then complete pickup with quick photo check-in.
4
Return and wrap up
Return on time, complete photo check-out, and finish with ratings.
Built for trust and safety
Protection, process and support are visible from the start.
SURP Shield
Clear protection details shown in plain language before you confirm a booking.
Secure payments
Deposits, refunds and release timing are shown clearly during checkout.
Human support
Support is easy to access whenever you need help with a booking.
Made for renters and hosts
Whether you are borrowing or listing, SURP keeps things simple.
For renters
- Find equipment nearby instead of buying it outright.
- Same-day pickup potential in active suburbs.
- Clearer protection and handover expectations.
For hosts
- Turn idle tools and trailers into recurring income.
- Showcase trust signals and payout readiness.
- Use structured booking flows instead of ad-hoc texting.
For everyone
- Clear listings, pricing and booking expectations.
- Fast local discovery by city and suburb.
- A clean mobile-first experience from start to finish.
Explore by city
Jump straight to nearby gear in your area.
Brisbane
Deep suburb coverage, broad category depth and strong local-search intent.
Browse Brisbane gear SydneyHigh-intent metro traffic for tools, trailers, event gear and outdoor equipment.
Browse Sydney gear MelbournePosition SURP as the cleaner alternative to hire counters and classifieds.
Browse Melbourne gearFrequently asked questions
How does a booking work in practice?
A renter selects a listing and dates, confirms the booking, and pays in the app. The app then tracks pickup, handover, return, and any claim or dispute state until the booking is resolved.
How does SURP handle payments and payouts?
Renters pay through Stripe checkout. Hosts receive payouts to their connected Stripe account when the booking reaches a payable state. Payouts can pause if a dispute, payment review, or incomplete account setup is active.
What does SURP verification do?
SURP uses identity verification through Stripe Identity to confirm a person’s identity before certain account actions and trust checks. This reduces fraud and gives both sides accountability, but it does not automatically make every listing, payout, or booking feature available.
What happens if something is late, damaged, or not returned?
The booking status card shows the late-return, claim, hold, and recovery status. SURP reviews the booking timeline, evidence, messages, and payment records. If a theft or non-return claim is raised, it may require a police reference number depending on the facts.
What is SURP Shield and what are the tiers?
The current SURP Shield fee tiers are: Essentials $0-$150 = $5, Standard $151-$750 = $15, Premium $751-$2,000 = $35. SURP Shield is a booking-level protection layer, not a general insurance product. It applies only when the booking records and claim assessment support an eligible accidental-damage or covered-loss outcome.
How do pickup and return records protect people?
Both parties complete the in-app handover flow. The app records the time, evidence, and messages tied to pickup and return, which is used if there is a condition dispute, late return, or non-return review.
Can a booking or account be restricted?
Yes. Listings, accounts, and booking actions can be restricted if operational risk or review requires it. This can happen even when identity verification is complete.
Are there late fees or overdue restrictions?
Yes. A late return can trigger overdue status, a late-fee assessment, and restrictions while the booking remains unresolved. The exact status is shown in the booking status card.
How are late fees calculated?
A 2-hour grace period applies after the scheduled return time. If the item remains overdue after the grace period, the first applicable late charge is the booking's daily rental rate plus a one-off $25 Late Handling Fee. After that, each further full 24-hour late period may incur the daily rental rate again. The $25 Late Handling Fee applies only once per continuous late event.
How is the rental timer calculated?
The booking timer uses the agreed return time, preferring the selected drop-off time and falling back to the booking end date or end day when needed. Once that due time is reached, the app starts measuring late status and any overdue or non-return review states.
What if I need more time to return an item?
Use “Extend booking (add days)” or request an “Extend drop-off time” in-app. Extensions update the due time, but late fees or restrictions can still apply if the booking is already overdue or unresolved.