SURP Support

Last updated: 10 March 2026

Need help with SURP? This page covers common issues and how to contact us.

Contact

• Email: support@surp.com.au
• Website: https://surp.com.au

Common issues

• Can’t sign in: Try email/password, Google, or Apple sign-in. If you enabled biometrics, you can still sign in normally without Face ID/Touch ID.
• Not receiving verification emails: Check spam/junk and ensure your inbox can receive emails from the SURP service.
• App crashes or won’t load: Force close and reopen the app. If it continues, email support with your device model, iOS version, and what you were doing.

Bookings, payments, and payouts

• Payments: Card payments are processed securely via Stripe.
• Host payouts: Hosts may need to complete Stripe onboarding before payouts can be received.
• Refunds/disputes: If you have an issue with a booking, contact support with the booking details and a short description of what happened.

Safety and verification

SURP uses identity verification tools to help keep the marketplace safer and reduce scams. Verification status and account tools may affect what actions are available in the app.

Delete your account

You can request deletion of your SURP account here: https://surp.com.au/delete-account

Legal

• Privacy Policy
• Terms

If you contact support, please include the email address on your account and any relevant listing/booking IDs.